Policies

Privacy Policy

Wild Ginger Food
Last updated: 14 October 2026

At Wild Ginger Food, we respect your privacy and take the protection of your personal information seriously. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us about our catering services or make a booking.

We handle personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended.

1. Who we are

Wild Ginger Food is the organisation responsible for deciding how and why your personal information is used.

If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at:

Email: wildgingerfood@gmail.com

2. Information we collect

Depending on how you interact with us, we may collect the following types of personal information:

Contact information

  • Your name

  • Email address

  • Telephone number

  • Event or delivery address

Enquiry and booking information

  • Your event date, location and guest numbers

  • Menu selections and catering preferences

  • Details of your enquiry, correspondence and booking

  • Information needed to organise and provide our services

Dietary requirements

  • Food allergies and intolerances

  • Dietary preferences and requirements

  • Other relevant information you choose to share to help us plan your catering

Payment and financial information

  • Payment status, invoice details and transaction records

  • Information required for accounting and tax purposes

Payments may be handled by third-party payment providers. We do not intentionally collect or store full payment card details ourselves.

Website information

When you visit our Squarespace website, certain technical information may be collected, such as your IP address, browser type, device information and website usage data. The information collected depends on your cookie preferences and the website features and analytics we have enabled.

3. How and why we use your information

We use your personal information for the following purposes:

  • To respond to enquiries and provide quotations.

  • To manage catering bookings and communicate with you about your event.

  • To plan menus, prepare food and accommodate agreed dietary requirements.

  • To arrange delivery, presentation and any agreed on-site catering services.

  • To process payments, issue invoices and maintain financial records.

  • To manage our business, improve our website and respond to customer feedback.

  • To meet our legal obligations and establish, exercise or defend legal claims where necessary.

Our lawful bases for processing

UK data protection law requires us to have a lawful basis for using personal information. Depending on the purpose, we rely on the following:

Contract: Where processing is necessary to provide a quotation at your request, enter into a catering agreement or fulfil a booking.

Legitimate interests: Where necessary for our legitimate business interests, such as responding to general enquiries, maintaining business records, improving our services and dealing with disputes. We consider your rights and interests before relying on this basis.

Legal obligation: Where we need to retain or disclose information to comply with applicable legal, tax and accounting requirements.

Consent: Where we ask for your permission for a specific purpose, such as non-essential cookies or certain marketing communications. You can withdraw consent at any time.

Where we process information about food allergies or other dietary requirements that reveals health information, we will also ensure that an appropriate additional condition under UK data protection law applies. Where we rely on explicit consent, you may withdraw it, although this may affect our ability to accommodate your requirements safely.

4. Food allergies and dietary requirements

We take dietary requirements and food allergies seriously.

Information you provide about allergies, intolerances or other dietary needs will be used to help us plan and deliver your catering appropriately. We will only collect and use information that is relevant to your booking.

Where necessary, we may share relevant details with the chef, catering staff or suppliers involved in preparing and serving your food. We will take reasonable steps to limit this information to those who need it.

Please only provide information that is necessary for your catering requirements. If you provide information about another guest, please ensure that you are authorised to share it with us and, where appropriate, that the guest understands how it will be used.

5. Who we share your information with

We do not sell your personal information.

We may share relevant information with trusted third parties where necessary to operate our website or provide our services, including:

  • Squarespace: our website platform and related website services.

  • Payment providers: where needed to process payments.

  • Accountants and professional advisers: where needed for accounting, tax or business advice.

  • Catering staff and suppliers: where relevant information is needed to prepare, deliver or present your food.

  • Authorities and regulators: where disclosure is required by law or necessary to protect our legal rights.

These parties may process information on our behalf or act as separate controllers, depending on the service they provide. Where required, we will take appropriate steps to ensure that personal information is handled lawfully and securely.

6. Squarespace, cookies and website analytics

Our website is hosted on Squarespace. Squarespace may process personal information on our behalf to provide website hosting, security, analytics and other website functionality.

Our website may use cookies and similar technologies. Some are necessary for the website to function properly. Others may be used for analytics or additional features.

Where required by UK law, we will ask for your consent before placing non-essential cookies or using similar technologies that require consent. You can manage your preferences through our website's cookie settings, where available.

Squarespace provides tools for configuring cookie banners and certain analytics settings. We are responsible for configuring these appropriately for our website.

For more information about how Squarespace processes information, please refer to Squarespace's own privacy and cookie policies.

7. International transfers

Some of our service providers, including website or technology providers, may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take steps to ensure that the transfer complies with applicable UK data protection law. This may include relying on an applicable adequacy regulation or decision, or using appropriate safeguards where required.

You can contact us if you would like further information about relevant international transfers and safeguards.

8. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

In general:

  • Enquiries: We retain enquiry correspondence for as long as necessary to respond and manage any resulting discussions.

  • Bookings: We retain booking information for as long as necessary to provide our services, manage follow-up matters and deal with potential disputes.

  • Financial records: We retain invoices, payment records and related documents for the periods required by applicable tax and accounting laws.

  • Dietary information: We retain dietary and allergy information only for as long as necessary for the event and any justified follow-up requirements, unless a longer retention period is lawfully necessary.

  • Website data: Retention depends on the type of data, the relevant Squarespace settings and any third-party services in use.

When information is no longer needed, we will securely delete it or anonymise it where appropriate.

9. How we protect your information

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.

We also take reasonable care when sharing customer information with people involved in delivering our catering services.

However, no method of storing or transmitting information electronically is completely secure, and we cannot guarantee absolute security.

10. Your data protection rights

Under UK data protection law, you may have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Rectification: Ask us to correct inaccurate or incomplete information.

  • Erasure: Ask us to delete your information in certain circumstances.

  • Restriction: Ask us to limit how we use your information in certain circumstances.

  • Objection: Object to processing based on legitimate interests and to direct marketing.

  • Data portability: Request certain information in a portable format where the legal conditions apply.

  • Withdraw consent: Where we rely on consent, withdraw it at any time.

These rights are subject to legal conditions and exemptions. For example, we may need to retain certain financial records to comply with our legal obligations.

To exercise your rights, please email wildgingerfood@gmail.com. We may need to verify your identity before responding.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Website: https://ico.org.uk/

11. Marketing communications

We may occasionally wish to tell customers about our catering services, menus or other relevant updates.

We will only send electronic marketing communications where permitted under applicable data protection and electronic marketing laws. Where consent is required, we will obtain it before sending marketing messages.

You can unsubscribe at any time using the instructions provided in a marketing message or by emailing wildgingerfood@gmail.com.

We may still contact you with necessary information about an existing enquiry or booking.

12. Third-party links

Our website may contain links to other websites or third-party services. These websites have their own privacy policies and practices, which we do not control.

We recommend reading their privacy policies before providing personal information.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.

The latest version will be published on this page, with the date of the most recent update shown at the top.

14. Contact us

If you have any questions about this Privacy Policy, how we use your personal information or your data protection rights, please contact:

Wild Ginger Food

Email: wildgingerfood@gmail.com